Reasons to Check NDIS Provider’s Online Testimonials Before Hiring

There was a time when it was challenging to check the testimonials of customers. But now, it has been easy to find them. You can simply check Google reviews and online directories to get organic customer reviews on an NDIS service provider in Melbourne.

If you decide to work with a plan manager, you will work closely with them to monitor your funds, pay providers and submit financial reports on your behalf. If you hire a plan manager, they will have a high level of responsibility for your NDIS funds, so it's important to choose someone you can trust.


In this blog, you will read testimonials and customer reviews from real NDIS enrollees about NDIS service providers and how you can do your research to find the right plan administrator for you.

Why is it important to read testimonials?

When researching an NDIS provider in Melbourne, you will likely have considered the following factors:

  • Location - is it close to your home? If not, can you meet by phone or online?
  • Experience - how long have they been offering plan management services?
  • Accessibility - is the enrollment process simple? Do they provide ongoing updates?
  • Most NDIS-registered plan administrators (such as Disability Plan Services) have these details on their websites. However, what you won't find are real testimonials from real clients, and their testimonials and reviews can tell you
  • Familiarity - are they friendly and easy to get along with? Are they genuinely interested in their customers?
  • Accessibility - is this plan management provider or NDIS service provider in Melbourne easy to reach? Is there a quick response to questions and requests?
  • Expertise - Do staff have extensive experience in the financial and disability sectors?
  • Transparency - does the plan administrator provide regular updates and overviews on the status of the NDIS budget?

We hope you have learned how and why it is important to check the testimonials of NDIS providers. When you are considering hiring a professional NDIS provider next time, you must check the testimonials online. It will help you a lot!

Location: Melbourne VIC, Australia

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